[Resolved] Volkswagen India — negligence in completing the service work by apple auto vw | |||
My vehicle (Vento 1.6 mpi petrol) was due for service, thus i contacted whitefield volkswagen (Apple auto) and asked them for an appointment and left my vehicle for service on the scheduled date. I didn't have any complaints on the vehicle's performance thus informed the sa to do a regular 2nd service with oil change and other air and oil filter replacement. I also asked them to do an extra round of checking as i would be going for a 1500+kms long drive and the vehicle shouldnt give any problems. However, upon receiving the vehicle after the service is done, i encountered a very scary problem on the highway. My car was shuddering every time i brake in highspeed, the vibration was coming in the front of the car which is very much palpable in the steering also. The whole issue shook my confidence in driving as i guessed there is a serious problem in the braking which never happened before the service. The braking issue happened right after the service, which means the technicians in whitefield volkswagen had done something very wrong. For the negligence in vw service i had to face a huge trauma while i was in the highway setting up a long drive for 1500kms. I contacted the bangalore whitefield volkswagen and updated the issue but by then i was already on the highway. This completely ruined my travel and caused a huge inconvenience. I had to connect davengere and goa service centers (Mr sameer - mody auto corp) to fix my vehicle on the go as there were no other option. But no where i received help and had to comeback to bangalore with a faulty brake and huge fear in mind that the car might give up any moment. I really dont know how you can compensate for this as this was a very unpleasant experience for me and moreover there was a fear of my life, even after spending 16k inr for a full service at your service station. I am very very disappointed and dont think so i will ever visit apple auto for service again. Thanks for putting my life in danger. - vento petrol 1.6mpi service bill of 16, 000 rs by apple auto vw Was this information helpful? | |||
Oct 14, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Sep 11, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in. | |||
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