Volkswagen India — Nerul Service Centre

NDPVirgo

Oct 26, 2023

Address:

Mumbai

I have sent my car to Nerul Service Centre, its been picked up on 23-Oct-2023. Till date there is not a single call from Service Centre on the status of car or even acknowledgement that they have received my car for Service/Work. I have to call multiple times else they don't even bother to communicate (obviously its my car so i have to follow up)
Every call they will say will call you back in 5mins(maybe they different time model as they never call back.

Most unprofessional/ service Centre.

Dont buy VW due there pathetic service...

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Volkswagen India Customer Care

from Mumbai, Maharashtra

Oct 30, 2023

Verified Support

Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)