[Resolved] Volkswagen India — new car scratches hidden by paint touching | |||
I have bought a new car ameo from psb autosales ambala on 24th december 18 and i noticed some scratches hidden by paint touching on 28th morning and send the pics to the manager sandeep and he told me that he is into sales and the car has came to there dealership on 24th only and he has also not noticed and told me to come to ambala and they will fix the problem free of cost or wait for some more scratches or accident then also will get the same done free of charge.. I have sent lot of mails and calls to their customer care of volkswagen but they don't take ownership of the customers.. I have received the mail from the dealership that they will ready to change the bumper with new one at my place at chandigarh but never turned up... I have also written mail to the ceo but not received any revert from volkswagen till date.. Toady i have received the mail from the dealership with attachments which shows that "customer has already signed the contract papers at the time of the delivery of the car that customer has inspected the car at the time of delivery so customer has no right to say anything" I have reached the agency at 1600 pm and the car was at workshop with dirt and came to the showroom after sunset around 1815 pm and they have clicked my photographs at 1825 pm with car and artificial key... And signatures have been taken on papers at 1700 pm.. How can customer check the car scratches (Which were hidden by applying paint touching) in 10-15 minutes in 100 of lights in the showroom... It is totally cheating done by the dealership and now they are making excuses Was this information helpful? | |||
Apr 11, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Mar 06, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in. | |||
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