[Resolved]  Volkswagen India — Newly purchased polo 1.2 comfortline sounds like tractor

Address:Faridabad, Haryana, 121003

This issue has already been forwarded to service head and consumer complain forum 2 times, but not a single response i received.

This is regarding the below problems i faced in my newly purchased polo 1.2 comfirtline, which occurred within 35 days of purchase date..! i submitted it in faridabad - broadway vw center and they changed it's 'impulse sender' (took 3 days), when received it felt problem is solved at the moment, but problem again started after few hours of run.

Repair order no. - so162722.
Vehicle no.- hr51bk0741
Broadway autoworld limited faridabad

Now again i am facing -

- while starting engine at standalone position, it gives sound like tractor's engine.
- pick-up and mileage of vehicle is almost gone.
- vibration inside cabin..!
- engine heated like hell in a short run.
- engine totally lost its smoothen feel, what vw claims.!
- this problem just occurred after i picked my vehicle from vw faridabad service station, after my insurance claimed.

This extremely disappointing and dis-satisfied experience i faced in my first car, which i think unfortunately from vw family.

I request you to have a look on this and suggest if this vehicle will be replaced or what else solution you may give for this default piece.

We are facing problems in our daily commute after investing my almost 6.5 lacs in your product : (

Thanks.
Was this information helpful?
No (0)
Yes (0)
Sep 13, 2016
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2016
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments 

Comments

Its release bearing has been changed, but still giving exaggerating sound while accelerating. How come such problem occur in a newly baught vehicle. NOt sure if it is a new vehicle or something wrong went on.!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information