[Resolved] Volkswagen India — No attention provided i waited for 2 n half hours. | |||
07/12/2016 With booked appointment of vw polo i visit vw chandigarh service center @ 10.15 mr sumit and mr rohit anand attended me . after that they offered coffee but not least a long wait. I was waiting for 2n half hours but no one take my car to workshop . @ 12pm i asked employee at welcome desk she said i take 10 to 15 minutes more . then at 12.30 i asked about the Service Head / Service manager so that i can discuss my problem with him and ask for solution. but the lady at welcome desk also failed to call him to meet me up. then i said cancel it right now . after booking confirmation i have to wait for 2 n half hours i mean this really shamefull for me . that A CUSTOMER CAME FOR A PROBLEM THAT WIPERS AUTOMATICALLY WORKING WHEN CAR ON PARKING MODE. EXTREMELY DISSATISFIED !! Was this information helpful? | |||
Jan 18, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Dec 10, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Dec 17, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 07th dec, 2016 We have not received any response to our request dated 10th dec, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
Add a Comment | |||
62%
Complaints
2189
Pending
0
Resolved
1320
+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
View all Volkswagen India contact information
Post your Comment