[Resolved] Volkswagen India — No response to accident car

Rohan Deshpande

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400089

We had a minor accident at 8/4/17 near Panvel at the entrance of the Pune-Mumbai Expressway where a Volvo bus grazed the driver seat door of the car. We were able to shut the door with the help of a door. Unfortunately we had a unavoidable family emergency at the same time in Thane we decided to take the car to the service center in Thane and solve the issue there. We had informed the people at Thane center about our predicament and they assured us they will help us out in any possible way.
But on arriving at their centre none of the people were interested in handling our complaint or even bothered to answer our question.
Absolutely lowest form of professionalism.

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May 31, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 08th apr, 2017.

We have not received any response to our request dated 22nd Apr, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India