Volkswagen India — no revert from the volkswagen showroom - nashik

Address:

Nashik, Maharashtra, 422013

Note : i have not got any reply from the people of volkswagen nashik.

On 24 th of january i had given my motor vehicle for servicing to your authorized volkswagen service centre (Vento with vehicle number mh 43 aj 1272), as i was planning to go out of town (Mumbai) within next two days.

Please note that there was no issue at all in the car, it was just the fact that i was going out of
Town, i decided to have an overall service of my car.

Till date my car has been undergoing services only in authorized service centre of volkswagen. The people from the service centre nashik diagnosed my car and suggested me to change the following parts.

Below are the parts that were suggested to change :

1. 3372489 mag, pro oe5w4o
2. Lock cylinder lubricant
3. Filter element with gaske
4. Plug with
5. Air filter.
6. Fuel filter
7. Dust and pollen filtererl
8. Cleaner
9. 1 set of brake pads
10. Brake disk
11. Bulb “longlife”

Total of all this cost we around rs 19, 532

On which the parts were changed after my approval.

While taking back the car, it seemed to be little abnormal. I called the showroom people again and reported them the same,
They confirmed that there wont be any issue as of 300 to 400 kms,

Next day while going to mumbai suddenlythere was white smoke coming out of my vehicles’ silencer. This incident took place atshahapur. Observing such an incident just after the servicing was very heartbreaking. I towed my vehicle from shahapur to nerul’s volkswagen service centre. On checking further
By the service people there, i was handed over an estimation of rs 3lac. Which included the replacement of the following parts as it was damaged (Egr cooler, egr cooler, coolent, 4 injector, injector belt, high pressure pump, columnr rail, fuel pipe, fuel pump, fuel, fueltank clean, fuel suspension, erg hosts, gasker, erg bolt)

However we had given the vehicle to the showroom for the purpose to let us know what is the fault?
Hence the diagnosis of the vehicle should have been done then and there and reported to us.
It is because of the negligence from your side that have put me into such a trap.
Please note that we are not fools to report and spend such expense on servicing our vehicle at the showroom
And here to your lame and avoidable expenses from your end. Our vehicle was at a proper condition while being reported to your showroom.
Hence please avoid lame excuses and provide the solution at the earliest.

Further i personally went to the service center in nashik, explained them the whole scenario. Hearing this (Showing all the estimations given to me by the nerul service centre) they suggested me to bring the car to nashik and confirmed me that they will solve my issue as my car had gone through regular servicing. As suggested i again towed my vehicle from mumbai tonashik.

I would appreciate if you could look into this matter seriously. As i am sure you can appreciate, i rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost. Towing the vehical from shahapur to neru and again from nerul to nashik (I have kept the receipts as proof).

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.

Awaiting for your positive response.

Regards,
Chirag mohan karkera
Mno: [protected]