[Resolved]  Volkswagen India — no satisfactory reply to my complaint dated 8th july 2014

Hi, I have purchased a Vento (MH43 AN 8318) from your showroom in Navi Mumbai in January 2014. As per your maintenance requirements, I had fixed an appointment with your Navi Mumbai service center for the 6 months free check up on 25th june 14 I therefore wish to share with you my first experience at your service center 1) at the time of fixing an appointment I had inquired about the time it would require for the check-up to complete 2) the time required would be 2-21/2 hrs was informed to me 3) I had further requested that as I shall be coming from my workplace, I should not be made to wait and work on my car should start immediately. I was assured that there shall be no delay. 4) on arrival 10min. prior to my appointment time, I was made to wait for 1/2 an hour. As time was being wasted and I had to go back to work I approached your reception desk and requested her to attend to my car immediately. To my surprised she said "Sir it shall take more then 6 hrs to do the check up of your car." 5) I informed your reception that it was not possible for me to wait so long and as your service centre is remotely located and it was not possible for me to go and come again to collect the car. Plus I could require the car in the afternoon. I have fixed my work schedule for a wait of about 3 hrs at your service centre. 6) at that moment one your engineer came and said that my car would be ready in 2 hrs time and the reception not being a technical person was not aware of the time schedule. I do not understand why a person has to have a technical knowledge to inform a client about standard procedures such as check up and annual servicing. 7) after my car was handed over I requested the engineer to stop the car horn beeping every time I locked or unlocked the car. He informed me that the the software would require to be reloaded and that itself would take a couple of hours. Since i could not wait i requested him to ignore my request. I wish to know if this procedure takes an additional 2 hrs. 8) your engineer also informed that the car wash would be done for a nominal cost if I so desired but that would also take another couple of hours. I request your engineer that I would like my car to returned to me in about 21/2 hrs as I had to go work and do the standard check up procedure and all work as required as per the standard check up procedure should be only done. on returning home I checked the brochure issued by your company and read that the car wash is complimentary and therefore did not carry any charge and was a part of your standard check up procedure. I would like to inform you that my car was washed neither form outside nor inside. 9) the car was returned to me on time by your engineer and I was presented with a bill of Rs. 46/- for car check up which was supposed to be a free checkup. Though the amount charged is very low it is not right, as you have declared the 6 monthly check up as FREE. Even a roadside mechanic charges a minimum of Rs.100/-. I must compliment you that labour in your service centre is cheaper than a roadside mechanic. conclusions a) i fear that i shall be indiscriminately charged for my annual servicings and unnecessary repairs carried out. b) i also fear for the health of my car once it is in your service center. After my experienced in the first visit, i have a good idea of the work culture followed in your service centre c) At annual servicing, the car may not be serviced at all but full charge collected from me. Unfortunately I have taken additional warranty for my Vento which I may have to forgo and look for private garages to maintain my vento. d) though your sales office convinced me into purchasing German technology they failed to inform about the Indian culture and mentality at your workshop. e) I read in the newspaper that your company have downsized there projection of market share from 21% to 6%. could your service center be one of the reasons? thanking you Dr. Shakir