[Resolved] Volkswagen India — Noise near back right door of the vehicle

sameer6270

from Narnaul, Haryana

Address:

Dehradun, Uttarakhand, 248001

I purchased VW POLO TDI Highline from Dehradun Branch on August 2013. I only drove it for approx 1000 km and a strange clicking noise started coming from the back right side of the car. I took the car to the service centre and VW service guys inspected the car for a week and returned the car. The noise was still there but it was very less audible now. After driving the car for a year the noise came back again and it was much audible now. I eventually get used to the noise and continued driving with the noise but now the intensity of the noise is drastically high. I took the car to the service centre on July 2016 and reported the issue. Its been over 5 days now that my car is in service centre and they are still not able to resolve the issue. The service centre guys are saying that its a manufacturing defect now. I don't have any clue what to do now.

Was this information helpful?

No (0)

Yes (0)

Oct 18, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Sep 17, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 05th Sept, 2016.

We have not received any response to our request dated 17th Sept, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India