Volkswagen India — non-availability of parts

Address:

313001

I had visited your udaipur workshop on 5th october for repair/replacement of clutch plate but the same was not in your stock. (Please refer to attachment for estimate given to me on 5th)

I was assured that it will come in 4-5 days from aurangabad.

However i very much regret to inform you that till date the same has not even been despatched from aurangavad as informed to me today..

This is a very serious issue as your company does not keep spares at udaipur nor at you rmain location at aurangabad.

My car is standing idle in the festive season for want of spares. Such a big company not able to provide spares is very disappointing to say the least.

Request you to please do the needful immediately so that my festive season is not spoiled