[Resolved] Volkswagen India — Non servicing of vehicle in time

bidyutchandan

from Tezpur, Assam

Address:

Kamrup Metropolitan, Assam, 781028

I purchased a Volkwagen Polo care having the registration no. AS01BT4950 from the dealer at Maligaon, Guwahati, Assam on August 13, 2015. It has now completed one year. Despite our repeated inquiry with the management (temporary arrangement) with Mr. Debasish ([protected])and Kushal ([protected]) at Guwahati, the serving of our vehicle has not yet been done due to non availability of lubricants etc. It is surprising to note that such a big company has such a small excuse of not doing servicing of the vehicle in time . Now, if something goes wrong with the vehicle due to the lackadaisical attitude of not doing servicing in time, who shall be responsible. So, you are requested to do the needful before we file complaint with the Consumer forum.

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Nov 27, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in