Volkswagen India — Old Steering Rack in New Car

Address:

New Delhi, Delhi, 110035

Dear Sir, I have given my VW Polo Petrol version car for service at VW service centre, Kirti Nagar, Delhi for 2nd service. There was a problem in the Steering of the car as there was a noise in the steering when the car was parked. The problem was reported at the centre while handing over the car for service. The car was bought from Chandigarh dealer, the car is run for 24, 000 kms. approximately and April'2013 model. The car is registered in the name of my wife's maternal Grandfather, Sh. Devinder Kumar who is a resident of Sector-48A, House No-146, Mayur Vihar, Chandigarh. Now, i got a call form the service centre here in Delhi that the Steering Rack installed in the car is 2011 model which is shocking as the car was purchased in the month of April'2013 from Chandigarh. This is a case of cheating thereby misleading the customer and complete misrepresentation of facts. I do not intend to pay the charges for the replacement of the Steering Rack and also sue the company for misleading us. Please find a solution and get back. Regards, Rajiv Ghai [protected]