[Resolved]  Volkswagen India — Painting issues

Address:

Bellary, Karnataka, 583201

Date : 18/05/2016
To whom ever it may concern

Respected sir/madam,

I j. Rajashekar reddy had bought a vento tdi high line from
Your volkswagen hubli dealership on the name of my mother jayanthi
Devi on january 4th 2016. At the time of delivery they had told that
The vehicle is in good conditition and had taken my signature on the
Required documents. On feb we came to know that the colour of the rare
And the front portion on the left side of the car is not matching and
We had informed to the showroom people regarding this. They had not
Take a any action regarding this for which we had registered a
Complaint on march 31st (Complaint no.Ccr44747). After four days from
The date of registering the complaint the vw hubli people called me
And asked me to bring the vehicle to the showroom so that they will
Repaint the vehicle. We had refused to take the repainting as we had
Bought a new car not a used car and i asked the people of vw hubli to
Replace my car with a new one as they had given me a repainted car
Mentioning it as a new car. I had waited to receive the response from
Vw hubli but they failed to communicate with me. Again i had a
Registered a complaint on april 17th (Complaint no.Ccr43870) and even
For this complaint i had not got any response from the dealership and
I had called back to vw customer care and the customer care executive
Had taken a conference call with mr. Suhan gowda the sales head of vw
Hubli. Mr. Suhan gowda asked us to come to the showroom so that they
Will rectify the issue. We had been to the showroom on[protected] and
Mr. Suhan gowda had examined the vehicle and told us they had painted
The vehicle and he had thrown three papers on our face and asked us to
Getout of the showroom and he had used unprofessional words telling
That he will come to my place and will look after me as he had got
Crime background friends from hospet. So we are going on legal things
On vw hubli (Ist party) and vw india (2nd party) hence we request you
To provide us a postal address of vw india to forward the legal
Notice.
Thanking you,

Your's faithfully


(J. Rajashekar reddy)