[Resolved] Volkswagen India — Part not available and from last 8 days my car (Polo) is in the showroom

Kunal2402

from Bhopal, Madhya Pradesh

Address:

462001

I own volkswagen polo.i bought it from volkswagen bhopal madhya pradesh.and it had sudden problem of missing.gave the car to volkswagen service centre at hoshangabad road.bhopal.they told me coolant is getting leaked because of heating problem which is due to on eparticular part which is damaged now.so i paid 9500 rs for complete work.then again after 4 days same problem occured and then they said this time some rods and thermostat have got melt.so we have changed the rods but we dont have thermostat part.and today its been 8 days they still dont have the part and my car is with them.when i call them to ask for part availablity they dont even respond properly.i request you to.please solve my issue as they again are raising around 10000 rs bill..i have paid 9500 already then why should i pay again for the same problem that is missing.they are just manupulating the fault just to incur extra money from.me.plz help.and let me know the legal procedure.

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Jan 22, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 10, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 28th Nov, 2016.

We have not received any response to our request dated 10th dec, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India