[Resolved] Volkswagen India — Part of the car damage during maintenance at authorized service center | |||
Dear sir/madam, I'm dhaval kalathia from ahmedabad and i bought volkswagen (Vw) polo during year 2012. Since 2012 i service my car with authorize service centre automark ahmedabad. Last week on 14/06/2017 i handover my vehicle for periodic service at automark ahmedabad. This is my fifth periodic maintenance service from this authorized service centre of vw. As per service adviser of automark one of the part of vehicle (Right hand side power window mechanism) is not functional and require replacement. Though at the time of handing over of my vehicle to service centre adviser there was no such issue and the mentioned part was functional. I claim service centre that the functioning of mentioned part is damage during maintenance at service centre. I raised issue at customer care crm team of vw but they are adamant and not giving satisfactory answer to my issue. Request you to let me know as a customer what rights do i have and kindly let me know name of customer protection agency wherein i can raise my issue. Kindly do the needful and let me know the details. Was this information helpful? | |||
Aug 15, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 15, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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