Volkswagen India — Parts went missing

Address:

Mumbai City, Maharashtra

I had given my car for servicing in the 'Autobahn volkswagen' service center in kurla in january for the repair work of the accident job. Since the price quoted by them was very high, i decided to move the car out and get it done form outside. My car was not in working condition when i towed out my car from the service center, i couldnt check everything. But i did see that the viper and Mirror glass was missing and i immediately reported the same to my advisor. He arranged another mirror glass for me and asked me to wait for viper, hence i decided to take it later since i was getting late. After a month when my car was again brought in the running condition, i noticed that there were other parts missing too, which included Rear right door window motor, tail lamp bulbs, and also wiring of the headlamps. I reported this to the bodyshop managers of the service center and they said they weren't responsible for the loss since the car was repaired outside. There was no chance that the garage person could have removed those parts since he has been repairing my cars since long time. Volkswagen service center also said that they didnt have CCTV cameras installed in their workshop so that i could check anything. Really very dissappointed with the kind of service volksagen provided and also with the replies I got from the managers there.