[Resolved] Volkswagen India — Pathetic and poorest services ever faced with an automobile giant

Vipulm25

from Sangamner, Maharashtra

Address:

New Delhi, Delhi, 110065

Volkswagen vento tdi automatic is a big looser on the game. Trust my words drive for 60000 km and you will know the real tdi automatic that is a facet of poor engineering and on top of that pathetic service due to untrained staff.

Metropolitan/ Frontier auto world New Delhi is the most pathetic and cheap service Center that should be banned for selling a reputed brand like VW.

My car is with the service Center for the past 2.5 months and still no news. Engineers and service backup is under the grill and totally unprofessional. Service Center is unable to rectify the fault and don't have proper equipments to fix the error.

What can I say more... customer service and the call Center numbers are a waste of time and money. No escalation matrix is in place and customer will just be on his toes to chase the senior management.

0 is my ranking and the love for brand has gone into ashes. Please please do not buy Volkswagen is what I recommend to everyone.

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Nov 22, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Oct 22, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 13th Oct, 2016.

We have not received any response to our request dated 22nd Oct, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India