[Resolved]  Volkswagen India — Pathetic car servicing experience with Frontier Autoworld New Delhi-110044

Address:

New Delhi, Delhi

I want to share my experience with Frontier Autoworld Pvt Ltd. New Delhi, 110044. Firstly Navneet Mishra was the guy who handled my car servicing. The antitheft wheel bolt adapter got missing from my toolkit. I have complained but there has been no response till now. This happened on 16/10/2014. It was a most pathetic experience, worst & most bizarre. Zero knowledge on servicing, what is to be serviced, what billing amount to be charged, what components comprise of the bill. One thing I thought of cross checking from outside, the tyre air pressure---Tyre pressure when I got checked from outside was showing air pressure 22 instead of 32 when I got it checked post servicing from outside, I don’t know what these guys have checked though this is a part of the car servicing. Rest of the stuff cant be checked instantaneously. So, nobody knows what has been done by them and what not. It was a miserable experience. One bill was shown to me but a different bill was handed over to me. No clarity on labour charges & part charges. Labour charges exceeded Rs 4000/- in a total bill value of Rs 9777/-. They are really trying to ruin the Volkswagen brand. My car vehicle no is. DL3CBW1374. Appreciate a quick response from you & necessary action. Regards Jiten