[Resolved]  Volkswagen India — Pathetic customer service

Address:

B U Bhandari Volkswagen Wakad

Hi,
I got my Vento MH 15 DM 9369( Diesel @ 128000 kms ) serviced from. B U Bhandari today. I had given the Car for checkup on Friday 9.10.20 and was asked to collect car as per discussion with consultant, basic charges of checking levied which I paid and to my surprise the Gear level did not operate at all. I had dropped the car in working condition 2 days back, as the ABS light shown a warning. Just couple of days back had got serving done from the showroom and spend over Rs 15000 wherein I was given a big replacement list.
During my last visit and today's visit found customers who had got their servicing done recently had come with ABS light On warning problem. Suggest pls conduct Audit as it seems its a well planned issue which is created in the car once, it is submitted for servicing. Everyone is advised to change the Sensor. Ofcourse with ABS( Braking ) very few people would take chances and will promptly come back to the service station after their recent service.
Now coming back to the issue that I suffered, after I raised issue I was told I will have to leave the car and Shutter or Gear Mechanism( whatever they call it ) will have to be replaced may be along with clutchplate. I was earlier given estimate of @Rs 1.25 Lacs with couple of things which I agreed reluctantly with full faith in Volkswagen, but today the consultant called me and told there is problem with engine Turbo and total cost of repairs would be estimated @ Rs 1.75 Lacs. So I then told him to keep the car work on hold, I really don't find the B U Bhandari workshop team competent and suspect unnecessary items being told for replacement. However, since this issue of Gear not getting engaged, I was forced to leave the car. It was @ 7 pm then consultant and mechanic had a cursory look, when I asked for a repalcement car, as I stay @ 14 Kms away, I was refused, had to [protected]@ 1 km along highway to take a rickshaw to my place.
Just pathetic service. The workshop is making money for the dealer by suggesting needless and unwarranted repairs. I have serviced my vehicle there before always had some or the problem, but have no choice. Since, new automobile sales are down esp Volkswagen may be the workshop team is forced to do so by the dealer. I recently made an enquiry with Volkswagen helpline to buy a Automatic POLO GT for daily city use, but will now think of alternatives, as my blind Trust for Volkswagen and it's Product and Service Promise are completely shattered. Plan to sell the car at salvage value that I get and my any Make in India or a Japanese or Korean make car with better service promise.
I may never think of buying a Volkwagen Car or Tiguan my Dream Car... Hope Volkswagen India MD and India Sales Head take a note of it

Jd