Volkswagen India — Persistent ABS/ESP sensor problems | |||
VW Team!, I own a VW Vento, though the car has an amazing road stability, drive comfort, it has a very poor electrical system. I vehicle has only run 20000 kms, and i have replaced the ABS sensors multiple times spending unecessary charges. This is causing serious safety issues, when my vehicle is in idle position, the speedometer and RPM keeps rising and doors get locked automatically. While on road, the vehicle automatically accelerates and jerks, breaks do not work efficiently followed by gearbox issue just because of this so called ABS sensor. I have escalated to the VW management, yet there is no response. When i addressed my concern, the manager agreed the problem and accepted he is not in position to help as the so called VW has not come up with a solution. This is embarrassing and disappointing as we customers have to go through such situations with no solution. None of the VW service centers are in position to provide a clear explanation as to why this issue keeps repeating. This will be my first and the last VW product to ever use in India, and i will never recommend to anyone to purchase this prestigious brand who do not value customer feedback nor provide solution to such persistent issues. Was this information helpful? | |||
Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 01, 2021 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care- Volkswagen Passenger Cars Division of ŠKODA AUTO Volkswagen India Private Limited (Formerly known as Volkswagen India Private Limited) | |||
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