[Resolved] Volkswagen India — Petrol pipe of my vento

Vansh Sethi

from Gurgaon, Haryana

Address:

110070

Sir, I called your outlet in Moti Bath New Delhi regarding my petrol pipe being damaged and requiring a change on the 20th of August.
I was asked to wait for 1 week until the part was to come from Pune.
I called one week later 26th of August and was asked to wait another week.
I then called on the 2nd of September and was answered that they wouldn't know when the part would come from Pune.

Volkswagen being such a big brand, I expect to have some sort of customer service which I wasn't provided.

I have been waiting for the past one month now and still being asked to wait and not even being given a fixed amount of time or any update on the availability.

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Nov 10, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Oct 10, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in