Volkswagen India — pirelli tyres death trap for volkswagen india customers

Address:Hyderabad, Andhra Pradesh

Iam raghu from hyderabad, as volkswagen is recommonding pirelli tyres for customers in their service centers, due to soft side walls, the tyres is not at all tolerating for indian roads.

Two days ago i was on driving on high way, due to very small impact on the road, the tyre got busted due to side wall damage and car dragged 10ft away from road, it was 10pm in the night and i had to stay on the road with small kids till 1pm unitll my friend has come with mechanic.

After inspection mechanic said that these tyres are very soft and you cannot use those tyres any more on your car.

The tyre was barnd new and i drived 2000kms only after fitting the tyres.
I have requested service center to replace all 4 tyres with any other brand good with side wall, but they are not
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Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2019
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.
Sep 30, 2019
Updated by TR Reddy
Thanks for the reply, My Vechile No is TS 07 EQ 0575(VW polo), Mobile [protected], hyderabad,
Dealer:PPS Motoros Kajaguda, Hyderabad
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