[Resolved] Volkswagen India — Polo car problem | |||
Hi team, I have approached this team before also but there was no major resolution. Anyway, I am trying my hand one more time. I reside in saket area of New Delhi . My car which is blue colour polo diesel (DL 3C BW 3484) is at Badarpur frontier workshop of Volkswagen since Saturday i.e 18th march 2017. The problem with my car was that I was not able to start it, and for the same I have left my car there. First of all nobody is following up regarding what is going on. I am calling them everyday like 5-6 times and the reply I get is that they are unable to identify what is the problem . Neither they are giving me any time line nor they are providing me with any other resolution . The contact person is Harish Bisht[protected] at the workshop. I am fully aware that Volkwagen is highly irresponsible but I still thought things would have changed but of course Volkswagen being Volkswagen things haven't changed . Can anybody tell me what should I do now. In case the authorised workshop is not able to resolve it what is the next step for me . I hope somebody would come back to me on this . Thank you ! Rohit Chandra [protected] Was this information helpful? | |||
May 2, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Apr 01, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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Am surprised that they are waiting to give to you a high value quotation for repairs and change of engine after they ruin the vehicle and then they will ask you to sell off your car and cheat some person ahead of you
Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed
How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.
Support from Indian citizens like you who can quote their similar experiences would be a real added advantage just a few minutes of your time to teach these MNC a lesson. Please feel free to contact me as your comments will help us to get justice in the courts.
Aspi Pooniwala
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