[Resolved]  Volkswagen India — polo comfortline / extorting money in name of service and bringing new problem up every time

I have a volkswagen polo 1.2 my i comfortline purchased in the year 2013 from tanya motors, sitapura, jaipur, rajasthan. Chassis no. : wvwa13607dto31969. Engine no. : cjl061088.in the month of february, 2018 i gave in my car for a service amountable to 11000/- as discussed with volkswagen reps from tanya motors and after which i left for gurgaon.in the month of march i started facing an issue with the coolant. I discussed the same with reps from tanya motors and left the car after consulting with the team. I also mentioned an issue with my aux pin. I received a call the following day informing me that 5 new prbol ems have arisen and need to be fixed. I agreed. I then left for the service centre the next day and was asked to pay up 500/- more since petrol has been fuelled in my vehicle for test driving purposes. A certain mr kumawat then informed me of the real issue with the car and not that was mentioned to me and how the prognosis was messed up. I finally paid 22, 000/- and was assured with a test run that how it ran for 50kms without any issue whatsoever. My car was btought home and after some time when i tried to start it it failed to operate. I tried the next day but the car wouldn't start. I called the service centre and argued and finally they took my car back. Now, they call me up telling me a circuit in the engine has short circuited and the total bill is 85, 000/-.
Is this a joke?!! I give my car for a service, i am assured that everything is fine despite repeatedly asking to check whatever they have to. I get it serviced the next month and now something with the engine comes up??? After test driving my car for 50 km the engine just dies? Or is it some means to make the customer keep returning and she'll out more money. I am ready to sue both tanya motors and volkswagen and am not going to pay a dime of the 85, 000/-. You people think the customer us a fool and lay your technical jargon and expect the customer to keep shelling out money. I need my car back functioning. I have made more than enough. Someone tells me one issue and then another comes forward telling me that that was not the real issue. I am all up for suing this nonsense and extortion happening in the name of servicing your car.
Was this information helpful?
No (0)
Yes (0)
Jun 26, 2018
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Apr 16, 2018
Updated by Divir Patel
It is VW POLO 1.2 MPI COMFORTLINE a not MY I COMFORTLINE
Apr 16, 2018
Updated by Divir Patel
My contact number is [protected]
Verified Support
May 24, 2018
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number. in order to enable us to address your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Volkswagen India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    2189
    Pending
    0
    Resolved
    1320
    Volkswagen India Phone
    +91 22 3313 7000 [Corp Office]
    Volkswagen India Address
    4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
    View all Volkswagen India contact information