[Resolved] Volkswagen India — polo gt 1.6 tdi

xhummer

from Hyderabad, Telangana

Address:

Mohali, Punjab, 140603

Actually it took them more than 45 days to complete the work in which I suffered alot. I was ensured at the start that whole of the payments & take up with insurance company will be done on time & i need to pay only the extra pending amount. Now they have generated a bill of 2.4L and asked me to pay upfront . When i talked to insurance person, they said their visit is still pending and it will take them 25 days atleast to complete the formalities. All of this could have been done way before when car was with VW Chandigarh. Now car is with VW service station & i have already raised concerns to every party. Not happy at all with them.
Also i raised a concern in tge starting that my car came with Engine guard plate which got damaged in accident that day & requested to replace it as it is necessary. This was also not done from their end and they said that new cars do not come with engine guard.
I do not know how these things are being managed and it was never supposed to be like this.

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Sep 1, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in