[Resolved]  Volkswagen India — polo gt tsi alternator

Dear sir,

M's autobahn service centre, kurla mumbai, has kept may under warranty vehicle on hold because they have replaced my alternator which they have replaced and now demanding for 55000 rs.

Please note that for this replacement bit they have not issued an estimate or sent across any official communication before doing the needful and as of yesterday as well they said the same has been covered under extended warranty which is applicable on my vehicle, mh 02 bw 1840.

Mr naval barkul service head and sachin service manager is now changing their versions and saying that the same has not been approved.

1) how can such an expensive spare part be replaced without taking clients approval is unbelievable
2) till today when the car is supposed to be delivered they have maintained that the same has been covered under extended warranty and hence they have replaced the old alternator with a new one.
3) this car has been with the service center since 10th october 2018

I need my car back immediately and request you take immediate action with this service center.

I await your earliest response to this note.