[Resolved] Volkswagen India — polo petrol 2015 - frequent abs issue

porwank

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400101

I bought volkswagen polo in oct 2015 (Petrol) from mumbai - north dealer.in july 2018 i felt vibration while applying breaks and saw abs light in the panel was flashing. I got it checked with authorized volkswagen workshop at andheri east - parsi panchat road and they told me that one of the abs senor (Front left) has got damaged and was replaced. I was charged 4, 500 rs for the same. The reason was given that rats would have chewed the wires and sensors would have got damaged.
In the oct 2018 again i faced similar issues and i again went to volkswagen workshop at goregaon west and this time reason was given that due to dust abs sensor got failed and again asked me to pay rs 5, 500 for senor (Front - right).
I failed to understand how abs senor can be failed due to dust. I am driving the car in mumbai and i guess the dust we have in mumbai is normal and senors should be able handle the same. I am feeling cheated because of this and request vw team to reimburse me for my expenses.

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Dec 23, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India