[Resolved] Volkswagen India — poor after sale service

Anshika Shroff

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700059
Website:	www.volkswagen.co.in

We bought a new car "polo" exactly one month back in the name of anshika shroff. Just 2 days after we took delivery of the car we noticed that the blade of back wiper is broken. So we immediately informed sarfaraz (Our sales executive) and also had word with sana - service executive and she also confirmed that you send the car we will fix it.
We were busy the whole month so couldn't send the car. Today when we have send our person you guys have made this chargeable? Like really? We are already having vento and after that also we choose to buy the car of same brand because of the service that we have received since last few years.

But this was totally unexpected and highly disappointing. Also the car cover that we have received is not of proper size of the car and has not been replaced yet.

Dealer is - volkswagen kolkata (Osl exclusive pvt. Ltd).
36a g j khan road, topsia, kolkata - 700039

Was this information helpful?

No (0)

Yes (0)

Dec 15, 2018

Complaint marked as Resolved

After raising the complaint the matter was resolved and ultimate solution was also provided.

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 19, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger Cars!
Thank you for closing the complaint.
We appreciate your kind co-operation and patience.
Always feel free to contact Volkswagen Customer care.
For Enquiries/ Complaints[protected] /[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in