| Address: | Kamrup Metropolitan, Assam |
My car was sent to the said dealer for necessary repairing as engine was not starting, supposedly for water content in the fuel. I paid Rs 256086/- on[protected]the full amount) to take delivery of my vehicle. The dealer told me that they have replaced high pressure pump, low pressure pumps, 4 nos injectors, common rail etc. After one week of taking delivery of my repaired car, I started facing the same problem again in starting the vehicle. So I requested RSA to take my vehicle to the workshop again. After about two weeks the RSA team finally took the car to the workshop. Then, dealer first said that I need to replace the low pressure pump again. So, I agreed and they replaced a new one. But they couldn't start my car. So, they told me that I need to change the high pressure pump and injectors again. But as I have replaced the HPP and the injectors have run hardly 500km, therefore I argued that how can such new parts be go wrong in such short period. Then, dealer was failed to confirm the damage of the pumps and injectors. They told me that they have only doubt about such conditions. They also told me that such problems may arise from faulty ignition key and hence they advised me to apply for new key. So, I ordered for the new ignition keys with necessary advance payment on 09-sep-2014. But till today, they are not in a position to give me any status for arrival of new keys. I am fed up with the service of the dealer. I am facing lot of difficulties due to unavailability of my car. As my several calls and visits to the dealer have not produced any result therefore I want to escalate the matter to you for your kind and necessary action.
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