[Resolved] Volkswagen India — poor cleaning at service center and waited for 40 minutes due to printer issue

Ratapp

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560079

Had not cleaned the black spots quoting that it would take long time. When insisted it was done which was hardly a matter of 5 minutes.
Had to wait for 40 minutes due to printer issue. It was said that a signature is required on the bill. We insisted that we will pay based on the soft copy of bill. But they denied and made us wait till printer issue was resolved. Volkswagen being a german brand, this was least expected. A simple digital signature would have done and been customer convenient.
At volkswagen, rajajinagar service center.

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Dec 17, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in