[Resolved] Volkswagen India — Poor performance and low quality product

binny02

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226010
Website:	Volkswagen Group Sales India Private Limited, 3, North Avenue, Level 4, Maker Maxity, Bandra Kurla C

I am a first time user of Volkswagen car. Sorry to say it has been a huge disappointment the first time around. I have purchased a Vento1.6 MPI MT comfortline. No UP 16AF 2786 in Sept 2016. It had just run for 17000 km. Two annual services were done in your authorized center in Noida . Since I have this car it has done multiple rounds to Viraj DistributorsPvt Ltd...every time for the same complaint.
While shift the gear, there is a huge jerk, the car does not accelerate and the engine light come on. Your authorized centre has repaired it and now they say that the Throttle body has to be changed that shall amount to Rs 35000/=. For a car of this reputation that has hardly been used, this comes as a rude shock. Needless to say I shall not hesitate to share this opinion and experience. I had called up the customer care previously and since then waiting for them to get back to me, even after about a month.
I hope the company can look into the matter

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Mar 2, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 28, 2017