Volkswagen India — Poor quality control

Address:

Gurgaon, Haryana, 122001

Dear Volkswagen Team,
I purchased my New POLO GT TSI Euro IV, chassis No: MEXJ15605GT031508, Engine No: CBXK18578 in the month of September 2015.
My complaint is of poor quality and lack of quality control on basis car components which are expected to serve a life time, but the failure has happening in early life cycle of the components. Following have failed prematurely in my car:
1. Break drum and break assembly: This failed and got changed with first service i.e. before 30000 Km running of the vehicle, got it changed from authorized service station at Sect 52, Gurgaon. I was told it was not covered in warranty. I may agree with the argument that it is a component which is constantly at move, but why such poor quality that it will fail with in 30000 Km running only, what is the tolerance limit?
2. Front Wind Screen: A week back front wind screen developed a crack, I took it to Sector 18, Body Shop, Gurgaon, I was told it is not covered under warranty, there was no external force visible, possible cause given is striking of wiper blade, every morning cleaning boy lifts the wiper to clean the glass and releases it, resultant force may have caused the damage. Technically argument may be alright when company doesn’t wants to take liability. This glass is supposed to be a toughened hard glass which goes through stringent quality control norms, then where is the quality?
My vehicle has run approx. 37000 Km only so far, I am extremely satisfied with the performance of the engine, but am most disappointed with the poor quality control of components and premature failure of major components /parts ( as mentioned above) that are supposed to serve the lifetime.
I request you to please look in to the quality issue and compensate me since these components are within warranty period
Regards,
Sanjeev Chopra