[Resolved] Volkswagen India — poor quality of service

Sujith Sanil

from Bengaluru, Karnataka

Address:

Dakshina Kannada, Karnataka, 575007

Referring volkswagen india complaint status update [id: 1799393]

Based on above complaint status i attend for service on 5th jan 2018. Vw technicians replaced exhaust manifold gasket and charged 3k for their service, after running of 2000 kms still i found oil leakage in exhaust manifold and attempted 3rd time for same complaint. This time service manager told that there is crack in exhaust manifold and have to replace entire manifold which cost aprox. 32k. This is completely not acceptable. If there is a crack they should inform me at first visit while they replacing gasket and am sure manifold was cracked by while vw technician replacing gasket at first time.

I need a permanent solution for this problem and i can't attend to vw service center each time for same problem.

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Jun 24, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

May 24, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number. in order to enable us to address your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]