[Resolved]  Volkswagen India — Poor Roadside Assistance and Service

Address:	Thiruvananthapuram, Kerala
Website:	www.vwserviceandparts.com, www.volkswagen.co.in

My car is a Volksgaen Vento Highline TDI. It was working perfectly and all of a sudden the vehicle's engine went down and the vehicle came to halt. It happened on --30/6/2017 at 12 45 AM. It was middle of the night and "luckily" I was only 2 kilometres away from the Volkswagen Thiruvananthapuram Showroom. As there is only one authorised service center for Volkswagen in Thiruvananthapuram I assumed it will be the place to have the "24*7" Roadside assistance. But when I asked the security guard he was not aware of such a service.
Again i called on many helpline numbers i saw in front of the showroom and after getting many "Please check your number you have dialed" auto tune I finally got a person after 5 minutes.
And this person asked my Name and credentials of my vehicle and he wanted the vehicles chasis number too.
It was the middle of the night at 1 30, only few vehicles on the road and i was alone and this guy wanted me to tell the chasis number.
As i was the one who needed help I gave every details he asked for.
Then he informed me that I have not insured the Roadside Assistance policy of Volkswagen and I will have to pay a sum of 4500 rupees online first then only they will tow my vehicle to the service center!!!
Luckily I was able to contact my friends and they helped me. to park my car and got me home.
I am writing this complaint just after two hours of the incident.
My car went on for a software update two days ago and a this is how the vehicle responded.
When I tried for some assistance they were least helpful and wanted money first and that too a sum of 4500 to be paid online at that moment.
I was lucky enough to get external help. what if this happened to someone else in a remote part of India? What if it was a woman?
I love my vehicle but from this moment onwards i have to say I am very much disappointed in the service of the Volkswagen assistance.
They got all my credentials in the middle of the night yet they were so poor in assisting a person.
Very much unhappy and depressed that the service they gave me didn't last for not even 3 days.