[Resolved] Volkswagen India — poor service and irresponsible service peoples

deepak niky

from Kottayam, Kerala

Address:

Ernakulam, Kerala, 682305

My name is deepak. I am one of your customer for the past couple of years. Last month on april 22nd, my vehicle (Polo tdi) met with an accident. The rear door and bumper got crashed. Volkswagen service center (Maradu, cochin, kerala) picked up my car from the spot on the very next day. Till today the car is in the same state, i have tried contacting them many times regarding them but they are not giving me any proper response. This is not the service i expected from volkswagen.

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Jul 22, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in