Volkswagen India — poor service at elite motors

Hi,

I own a vento high line petrol variant. I have been regularly getting my service at elite motors in bangalore. Their service has never been great, but there wasn't anything bad either. So i continued going back there.

I had changed my bettery last year march/april. At random few days back my car stopped. It refused to start. I managed to push start the car and bring it to elite motors for a check up.

On my request to check the warranty of the better, the technicians at elite motors checked and confirmed that my battery is covered under warranty. Then they said it would take a total of 3 days to check the battery and revert to me with a replacement. Although this seems absurd to me, since elite motors has my entire service records, the battery was purchased from them and they are aware that i push started my car and that it refused to restart again.

However they insisted that the old battery be charged for 12hrs and then be checked. I has visited elite motors on friday. I was promised delivery by monday evening.

On monday morning, i did not hear from any body from elite motors. I connect with my service technician, mr. Vijay. He did not receive my call. Instead he messages me back asking me to call patrick the service manager. Patrick takes my call however and he said he will call back but never really connected with me. I msged him back later and got no reply.

I call back on tuesday morning. Patrick takes the call casually and informs me that he has to recheck it for another 12 hrs. And that i must wait still. I don't understand this. There is no respect for a customer's time. Now i am still waiting for him to revert. All this under an excuse of he machines always it must be charged. Or that that warranty is yet to be released from volkswagen. This is really pathetic.

I have bought the battery from an authorized service centre. Then have all my records. My car is regularly serviced there too. Why make a customer wait? Why not just replace it when it's clearly a battery issue.

I have to say i am currently quite disappointed with the service levels at elite motors.

I want his feedback recorded and would to understand what volkswagen would like to do about it.

Look forward to hearing from you

Best regards,
Krishnan