[Resolved]  Volkswagen India — Poor service at volkswagen lucknow

Address:

Lucknow, Uttar Pradesh, 226006

My Car no is UP32 FD0988. Met with an accident on highway with an animal due to which the radiator pipe got damaged resulting in leakage of coolant. This resulted in overheating of engine causing damage to inlet valves. (THE TECHNICAL PART HAS BEEN TOLD TO ME BY WORKSHOP). I was informed that these valves need to be changed & that invoice has been raised for the same on 2nd or 3rd June. Since then no definite information is made available to me regarding the delivery date of my car except that the valve set is not available at company warehouse. I have already lodged a complaint on your toll free no. Complaint no is CCR43709. Being a senior cardiologist I am finding it very difficult to manage my days without a vehicle.

I was promised a loaner car to be delivered on 11th evening by GM of Lucknow workshop. Same evening someone else rang up saying due to car not being very clean they will get it delivered on 13th morning by 10.00 AM. at 11.00 AM on 13th when I rang up to ask about the loaner car I was informed that it will be delivered by 2.00 - 3.00 PM as the driver is out for some work. Again at 4.00 PM I was informed that there is some work going on in the car & it can't be delivered on 13th.

I don't know what is the problem, why is Lucknow service center not able to give me definite date as to when my car will be delivered. It is very surprising & unbelievable that an international company like your's do not have Inlet Valve set for Vento petrol in your warehouse.