[Resolved] Volkswagen India — poor service by vw

siddhant bhartiya

from Bahula, West Bengal

Address:

Kolkata, West Bengal, 7000017

I got my vento serviced in osl exclusive pvt. Ltd., kolkata. Later on we found some issue with the vehicle as it was not going beyond 2500 rpm in ideal conditions and car was not accelerating above 80kmph. The issue was reported to vw service in kolkata. On my way to kolkata it almost stalled. On inspection we found plastics & screws in the air filter left after the service. We have kept the materials found inside the vehicle. This caused a leakage in a valve.
What level of service is being provided to vw customers is just unimaginable.

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Dec 5, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 04, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 26th Oct, 2017.

We have not received any response to our request dated 28th Oct, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India