[Resolved] Volkswagen India — poor service feedback and behaviour

Gauravverma1

Address:

Twin bunglow 29, dream villa, Ganesh baba nagar, Nashik, Maharashtra, 422011

My car tiguan got thrashed and severely damaged in an accident on 1 february 2019. Immediately car was towed into authorized volkswagen service station at nashik. Since 1 february car is in service station and repair has not started yet. Initial explaination for 21 days was given that insurance claim was pending hence they can not touch the car. We gave them a cheque for ordering the spare parts (In case the claim gets rejected so that repair should not be delayed). Now it is more than a week that claim is approved still the repairing work is not started. My grivience is -
1. Unwanted and unnecessary delay in car reapir
2. Irresponsible and arrogant behaviour
3. No proper feedback
4. No timelines or any schedule for the repair

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Apr 8, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in.