| Address: | Chennai, Tamil Nadu, 600058 |
| Website: | www.volkswagenchennai.com |
I have a vento tdi model bought back in 2014. The car hasn't even crossed 50k kms. The car was recently serviced, a month back - annual maintenance. Following the service, in a span of 2 weeks, one of the fuel injectors failed. The car was brought back to service centre and they fixed it after 1 week's time at a steep price of 30k inr. Now, after replacing the fuel injector, in another 2 weeks time, coolant system failed. Again the car was sent back to the same service centre, where after trying to inspect it for over a week, the service engineer informed me that the issue will be directly inspected from the head office and that it will fixed at vw expense. Meanwhile, since these failures are quite critical and since the car hasn't crossed 50k kms, i was quite frustrated and raised complaints in social media as well as via email to vw headoffice.
They were so lethargic to look into those and after a span of 3 days they arranged a call with the service centre again which was quite useless. However after a week, i got the call from the service engineer to whom the car was handed over, said it will not be covered under vw and i need to pay 65k inr to fix it.
1. If fuel injector was weak (As they claim), why was it not identified during the annual service procedure?
2. While fixing the fuel injector, they would have had the opportunity to inspect the coolant lines and pump, i suppose? Again why was it so hard to identify!
3. Now, the service center personnel came to a conclusion that it would take 2 weeks to fix which they said after 3 days of inspection., why is it so difficult to expedite the fixing process? The same thing happened while i encountered the fuel injector problem - they took almost a week to get the car up and running! Why is it always taking so much time to get things done?
The weird part of all these encounters is everything happened after the car was sent to annual service, beforehand, everything was working fine.
Car details:
Car : vento tdi
Reg. # : tn31 aj 9779
Engine #: cln257690
Chassis : wvwk13606et030740
Service centre details:|
Volkswagen chennai - abra motors
No 80, ambattur industrial estate, chennai - 600058.
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