[Resolved] Volkswagen India — Poor service & unprofessional behaviour by the dealer.

rengarajan srinivasan

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560100
Website:	Www.consumercomplaints.in

I had given my car for service 25 days ago to Elite motors - Bangalore, Electronic city. I noticed a caution light flashed & referred the user manual which said engine fault & don't drive & immediately gave it for service. They listed out the repair works & charged me a whooping 50k bill approx & delivered my car. With in 2-3 days once again the same problem was noticed & i gave it for repair for the 2nd time which was again not addressed properly & I have to give it again for the 3rd time 6 days ago. After a vigorous followup with the dealership, When I was running pillar to post addressing my issue right up to the GM & all were unaddressed & ignored,
I received a casual call from a Master service engineer Mr. Patrick yesterday saying the car is ready & u can take the delivery now. I was completely pist off with his tone & attitude.
Worst of all they don't really bother to listen to the customer complaints & address the same to its mini requirements at least.
I am getting a feel that such a high class brand has unqualified people to manage & service the customer to their basic satisfaction...It's a very unpleasant experience...
I have reached a stage were I can take up this matter as serious as possible until I receive a apologies & adequate compensation for the mental agony this dealership guys have created to me.

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May 5, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in