Volkswagen India — poor services in my car no gj24k3339

Address:

Udaipur, Rajasthan, 313001

Dear sir,

I would like to inform you that my polo comfortline car no gj24k3339 had been services by your udaipur service centre on 3rd october, 2017 as per copy of bill attached and i paid amounting to rs. 38, 069/- after taking two days time. I am not satisfied about the services rendered by your service center as marked poor no on getting call from your service center as well as completed your survey feed back but not received any call from your company which shows that all the post feedback work is only a formality.

Please note that i am feeling some of the problems after servicing and paid good amount as under:

1. Getting abnormal sound in engine compare to other volkswagen products.
2. Getting clicking in running of engine as getting irritation and may be affecting average of car.
3. Got only 12.5 km average after servicing of vehicle.
4. Color of engine oil is looking like black which shows that they have not cleaned engine chamber containing old black oil.
5. Color of coolant is looking like rusted which shows that they have not cleaned radiator chamber containing rusted coolant water.
6. One of spare tyre/stapeney found different size of 175 x 70 x 14 in place of original one of 185 x 60 x 15.
7. I booked the services in advance but my car taken for service on 2nd october after passing time of around two hours.

The above complaints showing that your service station has not taken care about services and there is a wastage of my huge amount incurred on services.

I hope that i should get proper solution from your reputed organisation without putting the facts on cold box.

Thanks

N. L. Malpani
[protected]