Volkswagen India — problem with egr

Address:	Bangalore, Karnataka, 560043
Website:	EGR

. I have been servicing my car on time every year and now i got a response that the service detail of the 3rd year is missing. The service station has informed me that egr has to be replaced and it costs 50, 000rs. Why should i pay such a huge amount? What is the point of giving my car for regular service and buying from volkswagen?

I have been having problems since the year i have bought and it is very annoying.

Regarding the service :i am having bad experience. The engine guard was missing twice in my last 2 services.