[Resolved] Volkswagen India — prolonging warranty claim

abdul.basith1998

Address:

Nadal, Chala Bypass, Kannur, Kannur, Kerala, 670001

Hello, my volkswagen polo (Kl 58 u 746) had an issue with the battery and the car broke down i took it to the showroom as the battery was on warranty period. It was checked on 23-12-19 and a week has passed and still they haven't processed the claim i. E the vehicle is lying in the showroom for more than a week for a pity issue. This is not the first time i am encountering the issue. Last month (November) i had to wait for more than 3 weeks to replace a abs sensor (That too the second time) which was also on warranty.
The dealership's attitude towards the customers in the issue is very frustrating and i plan to proceed legally.

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Mar 2, 2020

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
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