[Resolved]  Volkswagen India — Radiator not available for my Vento automatic

Address:

Pune, Maharashtra, 411007

I, Mrs Saroj Chaudhari owns Vento automatic MH12 HL 6595 in Pune .
My car has damaged the bumper and radiator in small accident and i have deposited my car for repairs at Vidyut Motors Pune on 12 May 2016 .
The Garage has claimed from insurance company and same is sanctioned . They got the bumper but says that Radiator is not available from Company due to shortage and they have placed order long back .

I request you to give me information firstly if there is really any such shortage, and secondly when can it be made available .
And as a manifacturer company isnt it your duty and responsibility to provide the spares through all the dealers ?

I am sure Company will realize that this tactics or delays is going to affect your name And bussiness in future directly, because like the good publicity for good service the negative word also spreads equally or rather faster .
So please let me know the actual status of the Radiator delivery yo Vidyut motors for my Car .