[Resolved]  Volkswagen India — Really Bad After Sale Service

Address:

Mumbai City, Maharashtra

I own a VW Jetta bought in 2010. Registration Number MH 01 AV 5085 My car recently got damaged and was given to the Sewri Workshop for repairs, in the damage process few indicators on my dashboard also started coming. Car was given on 3rd Sept'14. I was then told that the parts have been ordered and will get back to me once my Insurance Formalities are cleared. Then on 14th i was told that no parts are avilable and i can take my car back till the parts come. After taking the car back and driving it around for a day, more indicators started popping on my dashboard. So i gave my car back. Then no response from their end. So on 22nd i get restless and call them and hear that why was i hurrying when i had given my car on the 12th only. Today being 4th October, they yet tell me to wait for 5-6days. On asking what do i do without a car for a month they say they have 100s of cars to deal with and cant really help me with it. i have talked to atleast 5-6 service advisors and all they ask for is time to call back which till date nobody has called back, I have full time and date record as to whom i spoken. now my question is what am i supposed to do without a car for more then a month ? where was my car from 3sept to 12sept ? who exactly will give me a satisfactory reply ? is this a right way to deal with customers ? is volkswagen a local company who cannot arrange for parts within a month ? (If any proof needed i have all, just not uploading coz it contains all possible info about car) and to my notice on visiting the Lalbaug and Sewri workshops i have seen all having ABS sensors issue, so for brand reputation arent they supposed to do a call back instead of charging customers ? please help, realy feeling helpless as to how to deal with them..