[Resolved]  Volkswagen India — Really poor service from volkswagen ncr east service centre

Address:

Ghaziabad, Uttar Pradesh, 201011

Today's date: 12 july 2017

Hello everyone, i am the owner of vw vento (Model purchased in 2014). I got the new car battery from this service centre about 8 months back (Under warranty of 2 years) and till now i have faced car starting problem twice with this new battery. The battery provided by this centre is defected. On 2nd july 2017, i faced this starting problem for the second time and i contacted to the road side assistance people to help with this. I asked the service centre to pick the car from my location but they said it is not our job you must ask to rsa service providers for car drop. For two days, no one came and on the third day after so many requests, the service centre send their mechanic to pick the car but they weren't able to start the car and told us they will come back after sometime. But they came on the next day and finally took the car on 5th of july.
The very next day i called up and asked them about the car's status and i was told that you will soon get the call from your service agent (Whom i have contacted earlier) but i got no response. I tried to call them for two-three days but i got no response (Either it is switched off or no one is picking). Finally on 10th july, i went to the centre in the morning and asked about all this, and to my surprise i came to know that they have no new batteries in such a big service centre (How poor is the service you can see now) and they have ordered a new one which will take two more days to get delivered at their service centre. And still i haven't received my car. My daily car running is 60-70kms, and this car is badly my necessity. I am without my car for almost 11 days.
I will not recommend anybody to go to this service centre.
Staff is really not helpful. I am having a really bad or i should say the worst experience of service from volkswagen ncr east now.