Volkswagen India — Refund of Rs. 4,500 (Volkswagen Polo Car model 1.2 CR Trendlin) to Ms. Bindu Jivrajani

Address:

Thane, Maharashtra

Please note that a Volkswagen Polo Car model 1.2 CR Trendlin (Red – MH 02 DN 3159) purchased in the name of Ms. Bindu Jivrajani having Chassis No. WVWH11602CT000730, registered on 11.07.2014 and purchased from Global Gallarie Motors Private Limited, Plot No.1, Mohan Mill Compound G.B. Road, Thane West – 400 607. Based on the above description and on behalf of Ms. Bindu, myself Mr. Jitesh Gosar bring to your notice that the said car is still under warranty and thereby on 01.07.2015, we handed over the said car to the service centre based at Mira Road (Mody Auto Corp Pvt. Ltd) for the servicing of the entire unit including the defects as specified to them namely non – start of the engine and cooling was not working. We paid the amount of Rs. 20, 668/- for the said servicing on the same day but the condition of the Car was still the same without any repairs / servicing was functional and still as on 09.06.2015 the Air – Condition is not working. We were further directed by them that the Air condition vent has become dysfunctional and we have to report to the showroom where the car was purchased. On 05.06.2015, we visited the showroom based at Thane to get the Air Condition vent repaired without any cost to us as the same unit is under warranty. A person named Mr. Harish and Mr. Awari Sushant working at the said showroom / service centre gave below average responses to our problem and allegedly charged us Rs. 4000/- for replacing the vent. After repeated requests we tried to make them understand that the vent cannot be charged from the customer, as the same was under warranty but all our attempts turned out to be futile. We therefore want you to refund us the amount of Rs. 4, 500/- (including penalty @ rate of 12.50%) on or before 12th June 2015, by issuing a cheque in the name of Ms. Bindu Jivrajani or else we shall be constrained to take action before the proper forum including before the consumer Courts for inefficient / sub - standard service.