Address: | New Delhi, Delhi, 110070 |
Hello,
Myself dr shivam mishra from new delhi. I purchased volkswagen vento tdi amt comfortline last year on 6th august 2017 and the warranty commitment given to me by the sales representative from frontier volkswagen safdarjung enclave new delhi was for 2 years from the date of purchase of the vehicle,
On 8th november 2018 my car had a breakdown and i had to take road side assistance for a jump start and was told by the mechanic that the car battery is dead and i need to get it replaced. The very next day i. E on 9th november 2018 when i visited the workshop [frontier volkswagen gurugram ]the staff over there also advised to get the battery changed but refused to replace the battery saying the battery carries the warranty only for one year unlike vehicle which has a warranty for 2 yrs for which due to crises situation i had to purchase a new battery of same make from outside as the company quotations were too high.
Kindly explain me is battery not a part of the vehicle, and if not so, why i was not given a separate warranty card for the battery.
Please reply me on
Email id - shiv. [protected]@gmail.com
Mobile -[protected]
Vehicle registration no-dl12cm 0595
Chasis no-mexg16602gt096560
I expect a prompt reply and a sensible solution to the problem which should stop me from pursuing higher authorities and consumer court.
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