[Resolved] Volkswagen India — regarding tanya cars motors workshop in sitapura-

yogeshbindal

from Pune, Maharashtra

Address:

Jaipur, Rajasthan, 302021

Hi volkswagen team,

This is regarding the issue which have been raised with tanya car workshop located in sitapura jaipur regarding my car tn06q5967 – polo highline 1.2
I have dropped my car on 13th nov-18 10:04:32 am to service advisor mr. Mangal for accidental issue on the left side of the car.

While i dropped my car, mr. Mangal informed that the left side rear tyre has been damaged and need to be changed as i have a zero-depreciation insurance with hfc ergo, i asked him convey the same to the surveyor and get it changed. However when the surveyor visited, the tyre damage was not presented to him so he just approved the other damage which was on the car body.

Now, this was informed to the surveyor two days later and a video was shared showing only the tyre damage. Since, it’s difficult to do the impact analysis by watching a video, the surveyor agreed for a second visit on following monday however till then the accidental damage was repaired and now the surveyor has denied the tyre claim. This clearly shows that due to the negligence of the workshop and incorrect survey initially this was missed out. If this would be presented initially there were 75% chances that the tyre would have been replaced. Re this, i have spoken to victor on friday (
23-nov-18) the manager in workshop but he didn’t come back yet with a response.

Along with above issue the workshop has used my car for their personal use. The in-kms was 21, 143 when i handed the car to the workshop and when delivered at my residence it was 21, 196 kms which include 15 kms drive from workshop to the delivery location.

Now, when checked with them they are providing false excuses that it was used for some testing, i asked to send an email to me mentioning the same which they are not agreeing.

The above scenarios was really a worst experience for me which was not expected being a volkswagen customer and i would need someone to address it immediately and get compensation for the same from the workshop.

Regards
Yogesh bindal

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Dec 29, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Nov 26, 2018

Updated by yogeshbindal Tyre (including rim)

Verified Support

Nov 28, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India